Shipping policy

Shipping Policy

This Shipping Policy describes the shipping and delivery practices of Global Glow Limited ("we," "us," or "our"). By placing an order with us, you agree to the terms outlined in this policy.

1. Processing Time

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing time may vary depending on the product and its availability.

2. Shipping Rates

Shipping rates are calculated based on the weight of the order, shipping method selected, and the destination address. You can view the shipping rates during the checkout process before completing your purchase.

3. Shipping Methods

We offer a variety of shipping methods to meet your delivery needs. The available options will be presented during the checkout process. Please note that the estimated delivery times provided are estimates and not guarantees.

4. Delivery Time

Delivery times vary depending on the shipping method selected and the destination. Standard shipping may take 5-10 business days, while expedited shipping options are available for faster delivery. Actual delivery times may be affected by external factors beyond our control, such as customs procedures or postal delays.

5. International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, or fees imposed by the destination country. The recipient of the shipment is responsible for any additional charges.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order is processed and shipped, changes or cancellations may not be possible.

8. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons, we will attempt to contact you to arrange for reshipment. Additional shipping charges may apply.

9. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at +447463703151 or Global Glow Limited, Hatton Garden, 63/66 Hatton Garden, Fifth Floor Suite 23, London, London EC1N 8LE, United Kingdom.